Exchange
This coaching series is to be paid in advance at $300 per month for 3 months, payments can be paid monthly or in full for the series. Please note payments must be paid in advance, with the first payment being prior to your first coaching call. If payments are not up to date, I reserve the right to not proceed with your scheduled coaching call.
Referrals
At the end of your coaching series, I will provide a feedback form to please be completed within one week of completing the coaching series. Where appropriate, I would greatly appreciate a testimonial with a photo. The client agrees to where relevant speak to their family and friends about my coaching services and/or give a loving shout out on social media.
Coaching Commitment
Once we begin our coaching series I consider myself to be fully committed to you and your success. I know you will be committed to you too. This commitment includes you going through the entire coaching series from start to finish.
If after our first full session together you feel that a coaching series is no longer right for you, I will gladly release you from your coaching commitment. Once we have moved into session 2 however – we are in all the way.
Cancellations and rescheduling
Your session time is reserved especially for you with preparation for your session done by me ahead of time. I value our time together and know you will too by respecting and keeping your appointment.
I understand that sometimes things do arise and you may need to reschedule or cancel your session. Wherever possible please give me as much notice as you can to change our usual time.
Session timing
The first coaching session may be up to 90-minutes, and sessions 2-5 coaching sessions will go for one hour.
It is very rare for me to run late for your session. If this does occur I will endeavour, with your permission, to extend your session time.
If you arrive or are late for your appointment please be aware that due to other appointments or commitments, it is unlikely I will be able to extend your session time. If you are going to be more than 10 minutes late for your session it is greatly appreciated if you could please let me know this with as much notice as possible.
Online Sessions
When conducting sessions online you will notice that I may wear a pair of earphones. This is to create a better quality of sound and cancel out ambient noise. If you have a pair of earphones it is recommended you use them too.
If for any reason your computer camera is not working I will turn mine off as well. It is much more difficult to work when one person can see the other and the other can’t, rather than both being visual or not. Please be aware that just because we cannot see each other this does not mean I am working in any more a relaxed way than if you can see me. I give my full attention to every client I see no matter the circumstances.
Please be aware that if working from a mobile rather than wi-fi internet connection when online, this can impact the quality of our video calls considerably. I use a stable cable connection for the best quality possible, but if you are using a mobile one this may impact the quality and speed of our connection. In this instance it is usually best to turn the camera off from both ends.
Confidentiality
All matters discussed between us whether in person, via video or email, remain fully confidential. I keep and dispose of your records in accordance with appropriate privacy laws.
Contact
I welcome you contacting me via email and/or voice note between our sessions. This is a service I provide to all my coaching clients which you are welcome to use and you will be surprised at how much we can ‘shift, grow, develop and move’ via email alone.
I will respond to your email/voice note within 24 hours Monday-Friday. Whilst you are welcome to contact me at any time, please note that I do not check or respond immediately. When using voice note support please keep your messages to a maximum of 4 minutes and keep in mind they are not to be used for thought processing but rather the asking of a question or specific need that will help you move something forward between our sessions.
Actions
You will only gain wonderful momentum in your coaching series if you undertake agreed actions between coaching sessions. You agree to perform all actions set for you between sessions and advise me with as much notice as possible if they are not going to be completed. You will not hold me responsible for not achieving (in whole or part) any of your goals and recognise that outside of coaching sessions your stated actions can only be carried out by yourself.
Coaching methods
You acknowledge that the coaching series may be personally challenging and give rise to feelings such as frustration and feeling challenged. You will not hold me liable for any loss or cost incurred by you in the event of mental, physical or emotional stress or distress caused directly or indirectly in relation to your coaching series. You will indemnify me in the event of any such claim.
Intellectual property
You have no right to use or reproduce any of the processes, techniques, presentations, methodologies or materials used by me in your coaching series, outside your coaching series. You must not at any time reproduce materials given to you except for your own personal use.
